AI transformation / business operations / practical execution

From AI use case to operating system.

I turn stakeholder needs into decision tools, roadmaps, and repeatable processes.

My work combines hands-on AI design with seven years of HR operations experience, from stakeholder discovery and implementation planning to reporting and process adoption.

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Portrait of Blair Walker

A quick entry point into the work behind the portfolio: AI decision tools, implementation planning, and operations leadership.

Interactive demo

Sales Performance Advisor

A public-facing reconstruction of one IBM AI agent use case, showing how leaders can review seller risk, coaching actions, escalation signals, and business impact.

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IBM AI transformation

From use case to roadmap

Four AI agent concepts, stakeholder discovery, platform fit, and an implementation path tied to a $68M annual opportunity.

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Operations leadership

Scaling HR operations

Five progressive roles at Legacy Community Health, ultimately moving into management across HR systems, service operations, and process improvement.

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01 / One of four AI decision intelligence agent use cases designed at IBM

This use case focuses on one leadership question: which sellers need attention, what evidence explains the gap, and what action should a manager take next?

01 / Discovery

Problem framing

Interviewed 20+ sales leaders and sellers to find friction in performance decisions.

Which sellers need attention?What evidence explains the gap?What action should a manager consider?
02 / Design

Decision flow

The interactive reconstruction makes the path from data to human review visible.

Seller signals↓Rubric & evidence↓Manager action
03 / Planning

Implementation path

The IBM roadmap connected prioritized use cases with platform fit and an operating model.

DiscoverIdentify decision gapsPrioritizeAssess use cases and valuePlanMap the future operating modelReviewPresent recommendations

These are public-facing visual summaries of the approach, not internal IBM documents. The rubric shown in the demo was added for this independent reconstruction.

Sales Performance AdvisorPortfolio demo · synthetic data
AnalyzeCoaching planEscalation review
Priya RamanJordan EllisSofia MarínTheo Brandt
Sofia Marín

Enterprise AE, West · illustrative review

46%Quota attainment
0.6×Pipeline coverage
25%Progression
Evidence before action

Review indicators, generate an editable coaching plan, and record a manager's own next step.

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Fictional sellers and synthetic figures. This independent demonstration was not deployed at IBM.

Selected work

Contribution, approach, and outcomes
01 / AI agents

Enterprise AI transformation for sales

Sales Performance Advisor is one of four AI decision intelligence agent use cases I designed at IBM. The interactive demo recreates this one use case with fictional sellers and synthetic data.

IBM · Summer 2026. Interviewed more than 20 sales leaders and sellers to identify friction in sales workflows and management decision making. Designed four AI agents for sales and workforce operations using Microsoft Copilot and IBM watsonx Orchestrate, while evaluating capabilities across Microsoft, IBM, and Valence platforms.

  • Translated stakeholder input into prioritized use cases, business cases, and future-state operating models.
  • Worked across Sales, HR, and AI organizations to assess feasibility and present recommendations to senior leadership.

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$68M annual opportunity4 AI agents designed20+ stakeholder interviews
02 / Roadmap

From AI discovery to an implementation plan

IBM · Summer 2026. Built a roadmap and implementation plan to move AI opportunities from discovery toward execution. Prioritized use cases, assessed platform fit, and tied recommendations to a future-state operating model and measurable business opportunity.

03 / Operations

Scalable HR operations across 50+ locations

Legacy Community Health · 2019–2025. Held five progressive roles, ultimately advancing into management and leading an eight-person HR operations team in a 1,800+ employee healthcare organization. Managed $750,000 for an employee recognition and rewards platform and supported HR systems transformation across more than 50 locations.

  • Tracked operational KPIs and service metrics to surface gaps and prioritize process improvements.
  • Standardized more than 40 operating procedures to improve consistency across locations.
  • Coordinated clinical, IT, vendor, and HR stakeholders through technology and workflow changes.
55% improvement in process efficiency40+ operating procedures standardized